Refund me

I visited the Telkom store Southgate mall on the 17th January & requested cancellation for the router contract. It was brought to my attention that I’ve being billed for 2 lines since inception. I requested the second line to be investigated as I’ve never agreed to 2 lines. I only app**** for one line which I’ve being using & the second one being referred to can be investigated to check who has been using it. All I was is to be refunded the additional amount for the second line which Telkom **********ly added to my bill. It’s clear that after more than 6 weeks you don’t know what you are investigating as you were wrong. This matter was opened under case number ***4.