Refund from Telkom

In the month of December My bank account was frozen due to a ***** case. Which was resolved. Then I paid the premium and arrears that they charged me. Then the debit order went of in January which included the premium of January. Then I assumed that every thing was resolved since thay also send me a sms with the premium due in February 2023. But it happens that the debit order didn't hooff in Feb 2023, then i waited until the 30 Feb. Yhen on the 3rd March i paid cash. On the 19 March my account was suspended. Then i called telkom the consutent askedmeto send the POP and i did, she told me she was escalating the case. The debit order went off on the 25 March it also inclided the arrears even though I paid and send the POP. Till today i did not get the refund. Send escalations no feedback, and spoken to twoTeam leaders Ms tsosan, and Jabulile Matele. Both promised to call me and send me feedback ony email. Im very disappointed with Telkom. I have been with them for more than ten years but this year they are showing me flames. No integrity at all just promises. And i need my money I'm not rich person im trying to make end meet nowi I am in debt now due to this problem.