Refund for airtime bought but not loaded

Hi there,<br> <br> On the 23rd January 2015 I bought airtime of R 1,000 by doing an internet transfer like I did for years. But the money did not reflect, i phoned Absa who advised me to call 8ta, i did call 8ta who advised me to contact Absa. on the 24th January I bought R 1,050 airtime to see if it will go through it did. I don't know why my 1st R 1,000 was no loaded but the second was. I wrote on Hellopeter to Absa who responded as follows:<br> <br> Kindly be advised that, you need to make contact with the 3rd party institution regarding your airtime topup. The airtime was not purchased directly from the Absa online Banking prepaid facility.The payment<br> was made into an beneficiary account.<br> <br> Please urgently refund me back my money.