Refund eventually done 30 days LATER but to GHOST bank account

I app**** online for a Telkom 10Mbps ADSL line in July on the 30th (attached) subsequently I was required to pay a R700 deposit within 7 days by Thabisile Nxumalo (sales consultant) to proceed with installation which I paid on the 3rd (attached) I called 7 days later on 8/08/2018 seeing that the installers weren't coming through & spoke to Quinon (after holding for 25mnts at R1.05c/mnt) who told me I couldn't get the line anymore because there was "cable theft" issues in my area. After he couldn't answer me of why I wasn't told this beforehand he then promised a refund of the deposit in 7 -14 working days. Called again on the 24/08 & spoke to Clarisha from billing department (after holding for 19mnts at R1.99c/mnt Peak hr) who told me an error was made with my querry & that I had to wait a further 14 days I then asked for her manager & spoke to Thuli Fassie who gave me Ref n.o: 2 ********** & promised to sought my issue & call me on Monday 27th. As if a manager promising a call back to a client & not doing it wasn't enough I had to call again on Friday the 1st & spoke to Nozipho who gave me yet another Ref n.o: 285/613/447A.

What made it worse is when I called in again today 3/09/18 & spoke to Vuyokazi who told me all the Reference n.os I got previously were not on the system & that my refund of R 596 (R104 less of the original R700) was already paid out by an Avesh Budram by she can't see to which account it was made(*)(*)

Regards