REFUND CLAIM: CASE ***3

Telkom is the pits, On 3 March 2021 i made a refund claim because they had charged me for a service they never provided, a whole month passed by with no refund, then on the 3rd of April i walked to the nearby Telkom outlet and gave them a case number they told me nothing had been done on that case, i called the billing department the agent could not answer why my case had not been attended for a month, but told me she can only assist by adding notes on the case then on 7 April 2021 i called the billing department again, this i was told the case has been opened but there is no update, the agent could not confirm when i will get my money. Why so much incompetency in such a big company.

It is easy to deduct but not so easy to refund, Telkom bring back my money.