Refund case pending since 2016

<p>On 15 September 2016 took a contract with Telkom. On the 19 September 2016 returned the device and two SIM cards. According to Telkom policy a return within 7 days of purchase will not be billed but guess what was billed on 4 different occasions with the largest amount being R1016.20 R171.39, R102.39, R333. After trying to resolve the issue and the realisation that I was getting no where I reversed 2 debit orders R102.39 and R333 but two amounts are still outstanding. I have tried for many months to have my refund processed, recently I was credited the 2 amounts but my relief was short lived when I realised that Telkom credited my Telkom account instead of my bank account. Which is damn ridiculous since this account was terminated the day I returned the device in September 2016. So ****ed off because the lady in billings (Tanya) knew this very well yet she still credited a fictional Telkom account instead of my personal bank account. After dozens of phone calls, visits to Telkom and e-mails my case is still pending. Sent several e-mails to Tanya at Telkom billings department but the lady never replies...so frustrated!!!!! Help...</p>