REFUND ASAP

I am writing to express my dissatisfaction with the response I received from your consultant regarding a recent billing issue.

On 25 April, an amount of R200.86 was debited from my account by Telkom. This was an incorrect amount, and I immediately contacted Telkom. The consultant I spoke to advised me to make the correct payment at Pep, which I did—paying R1,000 manually on the same day.

However, later that same day, Telkom debited another R1,000 from my account, resulting in a duplicate payment.

The following week, I called in to request a refund. I was told by a gentleman that the refund would reflect by 7 or 8 May. However, when I followed up today and spoke to Nonkululeko, I was told that there would be no refund issued, as the payment was app**** to an advance instalment. I did not agree to this.

Given that two payments were made in one day, and I clearly communicated the issue in real-time, I am requesting that Telkom refund the R1,000 manual payment as soon as possible. I have other financial obligations, and this situation has caused unnecessary stress.

I also attempted to contact your complaints department but was unable to find the correct contact details. I would appreciate written confirmation of receipt and an update on the refund process.