Refund and closure of account

I am fed-up with Telkom. I have been battling to close my account since Feb, been to 3 branches in cpt: N1 city, CBD, Canal Walk, liaised with the call center numerous times. They do not follow through on their promises, not empathetic, they lodge task after task but cannot give customers any feedback.<br> <br> Retention dep take 3-4 weeks to call you back, this is such a schlep. I spoke to the dep,they advised that my account is closed and my refund request will be forwarded to the billing dep, I should wait for their call. By May I gave up on this and thought to myself, let them keep it. Its only R199. But then, I started a new job & to my surprise R597 on the 25 July was deducted from my bank account. <br> I was extremely upset, had to borrow money to get to work, explained this to the agent at the CC, requested to speak to the manager