Refund and bad service from clear water branch

Good day Telkom,I would like to lodge a complain of your branch @telkomclearwater ,I visited the branch on the 10 October to query an incorrect amount that Telkom has debited me ,when I was doing my early upgrade ,which telkom staff member provide me with an early upgrade amount and I agreed to it and later ii came back a higher amount.

Your floor manager at Clearwater water branch by the name of Akhona Mhlawuli ,logged a case (***4) but still no action has been taken and my money hasn't been refunded and its 10 days later.

The area Manager Dexter Khoza was also Cc in the email and I tried to communicate with ,but no luck as well.

Kindly assist with thus matter urgently.