Refund/// Amount debited not reflected on statement //// ****************

I took out a laptop contract with Telkom, then they pre debited my account to verify that my bank account exists. then I received my statement on the 4th December. on the 7th I queried why the amount that was debited is not reflected on my statement. the consultant said I should call sales as they will not be able to assist. I was provided with the number. I called sales and they told me that Customer can should be able to assist. I called customer care again the consultant assisted with creation of the case the reference number is: ********** 9. I was told they should be in contact with me. on the 18th December I received an SMS confirming that the case, again I called customer care enquiring why is the case resolved if no one has been in contact with me? He confirmed that on the sales side it was resolved and that they are waiting for sales to transfer the funds to my account. On the 27th December my account was debited by Telkom and called the customer care regarding the debit when I have not been refunded. the consultant said to me that I should call the sales department. I refunded that I was being sent from pillar to post. She then explained the "process" and I asked her "why are the goal posts changing?" and why is it that every time I speak to a different consultant the process changes. She then said this is the process I should expect a refund after 3 months ( I asked why after 3 months she said because that is how it is). I asked to speak to her manager and she said there is no manager on the floor. I asked her to send me or an sms confirming what she explained to the process. she said the sms funding is offline and that she cannot send out emails only the manager can do so. I told the consultant I will not hang up until I receive something in writing. She said she was going to send an email to her manager requesting that they be in contact with me. I asked to be Cc'd (carbon copied) on the email she said it was not the process. She said she can give me the reference number for the call. I requested the manager's email address and reference number to be on the email. which she was reluctant to send but she eventually sent the reference number: . Today is the 29th December I sent the "manager" an email asking her why they have not come back to me. I have not received any communication from the "manager" regarding my query. How many other customers are being CONNED?