Refund account dispute. Overcharged

Telkom is a **** selling lies to their loyal customers consultants *********** wanna make commission. supervisors not coming back to customers I had a dispute in December where I was overcharged for the account that I was told its a top up only after I have called to query when I saw the money they deducted only to be told it was never a top up everymonth I'm getting charged extra R600 for the top up router I escalated to the unwilling to assist agent Mbali in January to change this and refund me I can't be paying for misinformation to the customers she gave me supervisor email LP CELE I have been sending emails with no reply from telkom I need Telkom to refund and pay all my money overcharged to my bank asap or I will take this to National TV and to the papers should I not get response or refund within 24hrs I m tired of Telkom taking money from the poor just because of their incompetence. I need my money back they need th I train their staff lying to customers it's not helping anyone I will not pay up until this query is resolved and by that time it will be all over trust me imagine R600 in December,January, and February my R1800 must be refunded asap