RT
Reitumetse T
1 reviews | Active since Jan 2016
04 Oct 2016, 15:00
Refund
<p>I logged a case with Telkom Mobile for a refund that is due to me.</p> <p>I was told it would take 7 working days.</p> <p>21 days later and no action on the case. Apparently someone tried to call me and did not get hold of me and decided to close the case.</p> <p>How? How do you close a case that has not been resolved? I want my money bac****! </p>
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Replies (2)
Telkom's replyOfficial
05 Oct 2016, 08:49Hi tsotetsir
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply05 Oct 2016, 08:49
Official
Hi tsotetsir
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
RT
Reitumetse T's updateReviewer Update
21 Oct 2016, 15:0617 working days later and my query has not been resolved
RT
Reitumetse T's update21 Oct 2016, 15:06
Reviewer Update
17 working days later and my query has not been resolved