RL
RG L

1 reviews | Active since Aug 2012

16 Sept 2016, 16:38

Refund

<p>2016-09-15<br />ACB DEBIT:EXTERNAL ( 20,00 ) TELKOMMOBI ********** ********** 500693<br />-508.33</p> <p>after a 3 month wait to be refunded, we got our money back, now today another debit order has gone off</p> <p> </p>

0
Replies (3)
Telkom
Telkom's reply17 Sept 2016, 08:49
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI***
We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply19 Sept 2016, 13:07
Official

Hi Rodney,

Thank you for taking our call.

Your query is escalated to the Billing Department for further assistance. Feedback will follow from them.

Kind regards

William

Telkom Social Media Team

Best regards,

RL
RG L's update23 Sept 2016, 14:38
Reviewer Update

I have a mail saying this case is closed, how can that be, no refund has been made as yet