Refund

I am so frustrated with Telkom, I was supposed to get a refund of R1 036.16 since Dec 2015. R589.36 was paid 2 months ago and the R446.80 is outstanding. I get to a different agent each time and each one says the same thing, they will escalate the call and the team leader will sort it out. No one gets back to me or calls me. I have to call again and again and explain my situation over and over or cases are just closed with no reason. Always empty promises. Today an agent said I should call tomorrow for feedback. Does it really take an entire day for an answer to my refund query? I can't believe that the only form of communication with the \back office\"or billing department is via mail, this is unacceptable.<br> <br> My profile has many cases logged, the current case nos is ***9, I'm sure you will be able to pick up the cases logged from my profile.<br> <br> I would like a response as to why the refund is taking so long. I would like the refund sorted out asap. I don't know what to do anymore.<br> "