REFUND

3rd REQUEST<br> I sold my house in April 2015 & requested Telkom to move the line to the new place I was staying in via the call centre. Approximately a month later I again called Telkom to ask how far they were with the line move & was advised that the matter was still pending & that I should call again in a weeks time. I asked the agent if I should continue paying the monthly subscription & was advised that I should.<br> I contacted them 2 weeks later again & was advised that there was still no resolution to my query & that I again should call back at a later date.<br> I received a call from a Telkom employee about 5 weeks later & and was advised that the complex I was staying in was new & and there was no infrastucture in place for the line & I would have to wait about a year before this would happen.<br> I called the help desk immediatly & requested that they cancel the line & refund me the monies which I had paid over which was just over R1500 as I had not used or could not used the line. Forms were completed & I was advised that the payment will take 6 weeks to process. This all took place in November 2016 & still no monies have been received.<br>