Refund

On the 30th of December 2020, I phoned Telkom to cancel my contract. I was given a settlement of R 4888 which I paid immediately and sent POP. 4th of January I received an invoice saying I’ll be debited the same cancellation fee I have paid. I have sent emails asking Telkom to allocate the payment which they have not done. Today I woke up to the debit order of R 4179.

I am fuming!!!!!!! That’s the money I had saved for some of my other debit order and for my tuition registration. My bank is charging me failed debit order penalty fee. I want my money back and you are gonna pay for those bank charges and if by the time registration closes and I still don’t have my money back, he’ll will break loose because you are messing with my life.

Here’s email trai below. I expect my money before the end of this week.

Subject: Re: Cancellation notification and Banking Details - Case Ref no : ***4

Hi

Can I please have feedback.

Also I want to find out, I was told to use the correct ref which I did for the payment to allocate on my account automatically. How come your system didn’t pick up the payment when the correct ref was used?

If by Monday the payment is not allocated and the debit order goes through, this is what I’ll need from you:

1. Refund for the amount you will debit. 2. Refund for failed debit order that my bank will charge me. 3. Update on ITC because you messing up my profile. 4. A letter confirming that my account is up to date.

NB : You still have up until Sunday to correct this and avoid the above.

I wish to cancel this contract immediately as well 081 ***xx.

On 20 Jan 2021, at 15:29, Tiisetso Motsoeneng (T) <***> wrote:

Good day

I have received your email

will do a follow up on it

________________________________

Sent: 20 January 2021 02:49 PM To: Tiisetso Motsoeneng (T) Cc: Steven Maubane (S); Business Mobile; ISP Support - TelkomSA.Net Subject: Fwd: Cancellation notification and Banking Details - Case Ref no : ***4

Hello

As per our conversation, please see the below confirmation for cancellation..

The only amount I’m expecting to go off on the 25th is R 99, I do not even want to argue this one.

Please acknowledge the receipt of this email.

Begin forwarded message:

From: Date: 30 December 2020 at 13:21:15 SAST To: "Steven Maubane (S)" <***> Subject: Cancellation notification and Banking Details - Case Ref no : ***4

Hi Steven

Thank you for your email.

Please find the attached POP for cancellation as discussed.

Regards

On Wednesday, December 30, 2020, Steven Maubane (S) <***<mailto:***>> wrote: Good day

Hope all is well

Kindly be advised as per our telephone conversation.

Your service mobile contract number 065***x has been cancelled and migrated to prepaid.

As per request send me the proof of payment so I can attach it to your Telkom profile.

Retention Attempt

Telkom Data On the Go 5GB Deal Contract Age : 24 months , 2 days. Commitment period End date : 2021/12/26 3:53 PM Order ***A was successfully submitted. Service terminated and migrated to prepaid.

Please see the banking details below

Banking Details: Absa Bank : *** Branch Code : 632005 Payment Ref No : *** Total Cancellation : R 4887.02

Thank you for doing business with Telkom

Warm Regards

Steven Maubane Telkom Mobile Retentions Department [Description: cid:[email protected]]