NM
Nyameka M
1 reviews | Active since Nov 2015
25 Nov 2015, 14:14
Refund
I had my contract cancelled in September as the device has not worked since its purchase due to no coverage. However money was deducted from my account in November. Telkom had processed my refund but reduced the amount due to November deductions which should not apply as the account had already been cancelled. Kindly assist urgently
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Telkom's replyOfficial
25 Nov 2015, 18:53Hello NC Mbete ,
Case was assigned to the Cancellations Team to action your request. We regret the longevity of this matter, we will contact you with an update.
We apologize for the unsatisfactory service and inconvenience caused.
Your social media reference number is SM171526.
Regards,
Joshua
Telkom Social Media Team
Case was assigned to the Cancellations Team to action your request. We regret the longevity of this matter, we will contact you with an update.
We apologize for the unsatisfactory service and inconvenience caused.
Your social media reference number is SM171526.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply25 Nov 2015, 18:53
Official
Hello NC Mbete ,
Case was assigned to the Cancellations Team to action your request. We regret the longevity of this matter, we will contact you with an update.
We apologize for the unsatisfactory service and inconvenience caused.
Your social media reference number is SM171526.
Regards,
Joshua
Telkom Social Media Team
Case was assigned to the Cancellations Team to action your request. We regret the longevity of this matter, we will contact you with an update.
We apologize for the unsatisfactory service and inconvenience caused.
Your social media reference number is SM171526.
Regards,
Joshua
Telkom Social Media Team
Best regards,