Refund

It is unfortunate that I have to express my frustration with the pathetic service I have received from TELKOM in the past 4months.

On the 21 May 2021 I logged case for a refund upon establishment that TELKOM has been debiting my account 5 YEARS later after I had cancelled my contract on the 4th May 2017.

On the 21 May 2021 case no:***0 was opened and 3 moths later the case was closed due to proof of cancellation, whereas I have been following up every week about the progress and any other documentation which may be required.

Nonetheless, on the 05 th August 2021 after I received an sms to stated that the case was close, I logged in another case(***0) to dispute and submit the required documents, only to be told that also this case was closed due to a 7days period lapse not attended to and I was told to open yet ANOTHER CASE.

On the 15 August 2021, I opened another case(***5) and I have been following up and be told that is still attended to. Today(22 September 2021) I am yet again told that the case is resolved and closed and basis are still as per the first case (no proof0to be told that the not here was not even decency to ask for proof. I have have called TELKOM countless times, using my airtime as they never call back only to be send from pillar to post. My requested was simple, all I want is for TELKOM to credit my money to my bank but till to date its mission impossible. All I get is new case numbers now and again, what ****es me off is having to explain the same issue over and over again.

It is utter disgusting that we as customers are spending our hard earned money on service providers like TELKOM who claim professionalism and customer service excellence but deep down they cant even attend to a issue for 4 months which was supposedly take 5days. The consultants who promise to assist and even make follow ups on status of the matter and never bother to call back are really not deserving to be part of such an organization unless their behavior is encouraged by their organization which in this case I suspect same.

I will be also raising this issue on other platforms to raise awareness to all customers who are still blinded by TV ads painting a "great" picture of the TELKOM and will only rest once the money is in my bank account.