IS
Itumeleng S
1 reviews | Active since Jul 2011
18 Feb 2015, 12:50
REFUND
I changed bank accounts and called Telkom mobile to inform of the changes. I was told to make a manual deposit as it was late for my debit order to go off this new account. I did. And then guess what? The debit order went off. Now, today marks day 18 since I have been advised that the refund was processed. It's only R200 that they need to refund and it's taken almost 3 weeks and yet they claim to have done it and closed my case.
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Telkom's replyOfficial
18 Feb 2015, 15:56Hello imsono,
We are terribly sorry about the delayed refund, be assured that the Billing is working on the refund and they will contact you with an update.
Your Social Media reference is SM90231.
Regards,
Joshua Mnisi
Telkom Social Media Team
We are terribly sorry about the delayed refund, be assured that the Billing is working on the refund and they will contact you with an update.
Your Social Media reference is SM90231.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,
Telkom's reply18 Feb 2015, 15:56
Official
Hello imsono,
We are terribly sorry about the delayed refund, be assured that the Billing is working on the refund and they will contact you with an update.
Your Social Media reference is SM90231.
Regards,
Joshua Mnisi
Telkom Social Media Team
We are terribly sorry about the delayed refund, be assured that the Billing is working on the refund and they will contact you with an update.
Your Social Media reference is SM90231.
Regards,
Joshua Mnisi
Telkom Social Media Team
Best regards,