Refund

I am disappointed with the level of service that I am getting from telkom. I was debited on the 18th and 23rd of December for the same amount of R 419.77. I called in and spoke to Babalwa who took my number and advised that his manager would call me back but nothing. I called in again and I was asked to send through my statement and I sent it to Minenhle on the 23rd and she responded to say that my matter has been excalated. Since no one called me back I called in again in the 28th and spoke to Phemelo who told me that they have different managers and her manager would call me back before the end of business day on the 29th. Today is the 29th and it's 5 o'clock but still nothing. What kind of business is Telkom running. This is so unprofessional and the fact that I am being told that I cannot be transferred to a manager because they are currently working from home and can only request a call back is bull****. Today I am being told that the debit order that went off on the 18th will only reflect on the 31st and the one on the 23rd will reflect on the 3rd of Jan. I want my refund today because I have already sent proof and the agents can pick it up on their side