REFUND

On the 4th September I accidentally paid R2000 into a cancelled account. The account has not been active since November 2017. I phoned immediately to rectify and was told nothing could be done until the money reflected in the account, I phoned for two days after that until it had eventually cleared. I had a further R363.82 in credit, I have to use a cellphone to contact 10210 which is very expensive. On Thursday 6th September I was told to email my ID and copy of my first page bank statement to ********** on Saturday 8 September I received an email from Sinethemba from ********** to ask for further details. I have emailed both those emails with the details as well as trying to use Twitter, where messages have not been read.

I have emailed repeatedly, used Social Media and still nothing! This is not money owed to Telkom, I need my money refunded ASAP, please.

The cancelled service number is ********** 149