Refund

Telkom has the worst service ever, from the consultants(Brian) to the manager at their Rosebank store(Jabu). from March I have been double debited, I called the call centre and no one knew the reason and I was promised that the matter will be escalated, nothing happened, May I was double debited again and called again spoke to Brian who said he will ask his manager to call me in 24 to 72 hours, nothing happened. I went to their store in Rosebank spoke to the so called manager Jabu, who promised to escalate the matter as he also did not know what's going on. I am still waiting for feedback. today 14/06/2018 Brian calls me saying my case is closed and he does not know why, he will escalate to his manager. I ask him what did he do from the last time we spoke he could not answer. I asked to speak to a manager he tells me no one is there to assist me from team leader, supervisor to a manager. what king or **** ****za shop are you running. my reference number is ********** 4 given by Zama bhengu the first agent I spoke to in March about this issue. if this does not get resolved now I will go to the media and the ombudsman because you are debiting my account ********ly. this is ****.