Refund

Terrible service!!!! I requested a call back from Telkom to order a mobile device. The first agent contacted me and could not complete the checks as the system was slow, so she promised to call me back in an hour, but that never happened. I requested a call back again the following day and the agent took me through the process again, I provided all my details and was approved. On the 13 March my account was debited, so I contacted Telkom and spoke to Londiwe (Ref: ********** 37A), I informed her that I have not received any communication from Telkom but I was debited. She advised that my order is being processed and I will get a call from the courier service for the delivery of my device. Only then did I receive an sms stating that my application is being processed. On the 19th I called again to followup as I still received no call from the courier service. I spoke to Dean (Ref: ********** 37B) who then advised that my order was cancelled due to no stock (No one communicated this to me). He then said he would assist and re-order, I then asked Dean to check for stock before taking me through the entire process. He checked and said there is no stock. So my money was taken, application processed, but no one bothered to check for the availability, no one bothered to offer me alternatives. Dean then advised me that I will need to go through to the billing department so that I can be refunded. I spoke to Nokiwe in the billing department who then advised that I am not a customer and therefore this issue should be dealt with by the sales department (I was talking to Dean in Sales! Why did he transfer me!). So how is it now my problem to sort out telkoms incompetency. After telling her that I will not be transferred to every department I just want my money back since no one understands their own systems at Telkom. She logged a case for me but also informed me that it will take long because it is not a billing issue, it might still go back to sales. So can someone who has a clue please assist me get my refund.