REFUND

Thanks for the reply Ilhaam. Hopefully it will get sorted now. Regards Shamiel

Below a review a wrote on Hellopeter.com and the response received. Telkom advised that they will look into the matter, but I received my bill yesterday and again it amounts to +- R721, so again nothing has been done about it, REFUND My modem was faulty and I took it in for repairs at Telkom direct in Kenilworth Centre on 27th April 2017. They then told me that they do not replace the faulty modems any longer and that they have to send it away and it could take up to 30 days. I then saw a special in store for a 4meg line and a free modem at R599 and then asked the consultant Victor, to upgrade my 2meg line to 4 meg as per the special advertised. he went ahead and processed the request. at the end of May 2017 when I r4eceived my Telkom bill, it came to R720 and every month thereafter, instead of the R599 that was advertised. I then went in store to query and they said that it was an error and that they will fix it and credit me for the balance. to day nothing has been done and im still being charged around the R712-R720/month. when I called the store, I then couldn't get hold of Victor as he was busy and then spoke to the manager who said they would sort it out. I received my October bill, and guess what, nothing has been done and my bill came in around R712. the service at Telkom is pathetic!!!!and I want my account credited from May - October ASAP. The line number in question is ********** 561  Official private business reply Hi Shamiel, Thank you for making contact with us. Please be assured that this matter has been escalated to our Billing team. Your reference number is AI ********** . We apologise for any inconvenience caused. Kind regards, Ilhaam Telkom Social Media  1 Nov 2017, 14:20 15 days ago 