Refund

Telkom it has been more than 4 or 5 months i have been asking for my refund, i app**** for a contract sometime in May/June than i cancelled it within a day. Spoke to a consultant who advised that i will not be debited since i have cancelled the contract. An amount of R600 and odd rand was taken from my account. Called in to ask and was advised that the refund will take place. I have called in numerous times and i have not received any positive feedback regarding my refund. After the cancellation of the contract delivery took place and i advised the courier guy that i had cancelled my contract and he returned with the phone. May i kindly have my money back.