REFUND

Terrible Service

FED UP

Atrociously Dismal Service (VERY BAD SERVICE)

I app**** for telkom mobile contract in January 2017 and debit order of R249 went off my bank acccount on 03/02/17 but to this day I'm still waiting for my Huawei P9 Lite. I received the below responses on Hello Peter after complaining one too many times but to this day I am still not helped, even spoke to a manager via the call centre by the name of ANDRESHIA RAMPASAD on the 03/03/17 who promised to give me a call or email me, she never did that.

Good day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile team. Your reference number is AI ********** . We apologise for any inconvenience caused.

Kind regards, Ilhaam Telkom Social Media 16/02/17

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI **********

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team Feb 24, 2017

Good morning.

Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and our consultants will advise.

Thank you.

Regards, Moenieb. Telkom Social Media Team. 28/02/17

Good day

Apologies for the delay, please be advised that w have requested urgent assistance from our Sales team and feedback will follow.

Kind regards

Telkom Social media team

^IL 03/03/17

Mar 14, 2017 1 week ago Official private business reply: Hello pray-cious-seete

We sorry for the inconvenience caused. We will follow up with our mobile team and have a consultant contact you.

Regards

Noleen Telkom Social Media Team.

I WANT MY MONEY DEPOSITED BACK WITHIN 48HRS I AM DONE WITH TELKOM. DO I NEED TO WAIT LIKE TELKOM IS JESUS? HELL NO

Official private business reply

Hello pray-cious-seete

This response serves as confirmation that your query has been received. Your reference number : AI ********** Your query has been sent to our mobile team for assistance. Regards Noleen Telkom Social Media Team.

12 Apr 2017, 12:21 5 months ago Official private business reply

Good day

Kindly accept our apologies for the inconvenience, kindly email us your I.D number on ********** so that we can make follow up in your order.

Regards

Thokozani

Telkom Social Media Team

12 Apr 2017, 17:49 5 months ago

13 Apr 2017, 10:29 5 months ago pray-cious-seete:

Hi, I have done so

Official private business reply

Good day

Thank you will the information provided kindly know that we have made follow up with our sales team they will contact you during office hours.

Regards

Thokozani

Telkom Social Media Team

13 Apr 2017, 14:21 5 months ago

21 Apr 2017, 15:00 5 months ago pray-cious-seete:

please note no one has contacted me since

18 Sep 2017, 19:03 4 days ago pray-cious-seete:

May I please have my refund as I still am waiting for month now