Refund

I paid an installation fee for adsl,only after telkom said that i cant get the new futerehood installation in my area (birchleigh).the day after telkom phones with a demo of the lte router,and i desided to take it.i have been trying to get my refund for the installation fee and its been 4 days already since the incident.so today they said it wil take 7 days to cancel then 7 days to go to debit and credit and then between 7 and 14 days before i get MY money back.they are quick to ask for money before they can help you, but if you want it back you gonna have to wai 1 month.i have a ref from them and phone them everyday...can someone help??????