Refund

16 January 2020 I found out was when I get an invoice from Telkom. Was told to open a case so that investigation can start. I was advise to honour debit order then will be refunded once matter is solved. June 2020 was called and advised that case is closed indeed was impersonation. I was advised to call billing department for refund. I called billing department they give me ref number, I did a follow with the ref number but was advised to start the story again. Mobile in question is *** and my last ref number done in November 2020 is ***7. When I asked to talk to supervisor or manager the consultant told he does not have one. Even today I'm still waiting for my refund.