Refund

Good Day To whom it may concern I hope my two complains finds you well, please note that I am unhappy with the Telkom service. It’s been almost three months since I have asked for my refund from Telkom, my partner mistaken bought me R1000.00 airtime. She wanted to send the R1000.00 into my bank account, I have been calling Telkom almost every second. The only thing they can tell me is, “we did escalate you case" they did take their airtime from my sim card but no refund was done/made. I have a case number but nothing is been done, every time I call Telkom their agents ask me to resend the email with my ID, my partners Bank Statement and her ID copy, I have to email my case number and what happened every single call I make regarding the R1000.00 refund. I have almost 10 different email addresses that I have sent communication regarding my case, to date I haven’t been helped

My second case is regarding my Telkom Insurance Finrite It’s been almost a full month since I have been waiting for my claim to be successful, firstly I was not informed that whenever I have to claim from the insurance it will be my responsibility to call Finrite (Telkom insurance), meaning didn’t know it will be my responsibility to follow up on my claim, Which I find it unfair, I did call in to report my phone which yes it is my responsibility, why must I still call to make follow ups instead of them calling to update me regarding my claim. Please note that their calls are not free, its take me more than 30 minutes to get hold of an agent. I spend almost R30.00 airtime every day to get to talk to Finrite agents, at the end of the day I still don't get the necessary assistance. Every time I call the insurance department they tell me they still waiting for feedback regard my claim. It’s been almost three weeks since I have been waiting to hear from Finrite regarding if my claim is successful. I won’t recommend anyone to work with the Telkom insurance Finrite, they always make promises they don’t live up too “Sorry Olebile we will send you an sms regarding you claim “/ “Sorry Olebile our agents will be in contact with you regarding your claim “to this day I have never been contacted by anyone from Telkom or Finrite which makes me super unhappy.