References gone missing

I call in, at the beginning of the month due to not having internet access. They give me a reference which I have thrown away. On the 11/03/2020 I call in again to find out how the fault is going I provide them with the reference given to me and they inform me that the reference does not exist, which is why I threw it away, I though maybe I wrote it down wrong. I get another reference on the 11/03/2030 of ***4. I leave telkom for a week because I know it takes time to fix things. On the 17/03/2020 I call in again to find out how the fault it going and they inform me that the reference I provided does not exist. So that’s twice now that the references do not exist. I get another reference on the 17/03/2020 of *** and the fault is logged again. I leave them for a week again and I call in yesterday to find out how the problem is coming along. The gentlemen informs me that the technicians are working on it. I call in again today due to us needing the internet so we can work from home during lockdown. I speak to this kind lady that informs me that the reference of the 17/03/2020 does not exist and she will have to log another fault for me and provides me with an out her reference of ***. In a period of a month telkom has lost 3 references pertaining to fixing my internet and still today we have no internet because every time I phone it I need to get a new reference because my old one does not exist. No I could of written the first reference down incorrectly. But for me to write down all 3 wrong is kind of impossible. Now we are stuck with no internet during lockdown because my references to my fault keep going missing.