aM
andy M
1 reviews | Active since Aug 2017
28 Aug 2017, 21:34
reference number: ***6
my name is andy maseko, i am writing with the level of service i have received from telkom regarding the handling of my account. I took out a contract with them sometime last year(2016) and after a couple of days i returned the modem due to the LTE coverage that is unavailable in my area(Soshanguve). I then called telkom and explained my dilemma, they had no problem with taking back the modem after i had explained my predicament, They then sent a courier service to my house to come and collect the modem. I thought the incident was closed only to find out months later that when i was looking for credit and i was told that i am a default payer with telkom which hinders my application for credit. i then went to telkom to enquire about the contract and of which i was told and assured that it wil be resolved. I then went back after a couple of weeks for feedback at telkom menlyn only to be told that they now need proof that they have collected the modem. Unfortunately i have misplaced the document needed. I now seek a mediator that will help me resolve the matter as it is not only affecting my credit profile but my whole life and i cannot get credit anywhere else because of their incompetence.
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
03 Sept 2017, 16:26Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply03 Sept 2017, 16:26
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
05 Sept 2017, 11:28Hello masekoandy,
This response serves as a follow up on your query, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Telkom's reply05 Sept 2017, 11:28
Official
Hello masekoandy,
This response serves as a follow up on your query, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
05 Sept 2017, 11:29Hello masekoandy,
This response serves as a follow up on your query, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Telkom's reply05 Sept 2017, 11:29
Official
Hello masekoandy,
This response serves as a follow up on your query, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
18 Sept 2017, 14:46Good day,
Please note that your query is being attended by our cancellation team. Kindly note that we have escalated your query to our outbound sales team to follow up and assist.
Regards
Tsebo
Social Media Team
Best regards,
Telkom's reply18 Sept 2017, 14:46
Official
Good day,
Please note that your query is being attended by our cancellation team. Kindly note that we have escalated your query to our outbound sales team to follow up and assist.
Regards
Tsebo
Social Media Team
Best regards,
aM
andy M's updateReviewer Update
17 Oct 2017, 10:57Good day
It is with great dissapointment that the case has not been closed as yet, i have provided telkom with every document required to cancel the account but with no success and in fact i am sent from pillar to post and there is no one who follows up with me and i always have to follow up with them about how far the case is currently. I received an email on 30/09/2017 stating that the case is closed, thereafter i called to verify whether the case is indeed closed and i got another surprise of my life, the case is closed but there is an arrears balance of ±R2900 on my account which is also something that buffles me as it was the balance of the very same account that was closed. To make matters worse is that i also received an sms today 17/10/2017 stating that "Your outstanding Telkom account has been handed to P&P Attorneys. Ref no.65A007659 Call ********** 094""
aM
andy M's update17 Oct 2017, 10:57
Reviewer Update
Good day
It is with great dissapointment that the case has not been closed as yet, i have provided telkom with every document required to cancel the account but with no success and in fact i am sent from pillar to post and there is no one who follows up with me and i always have to follow up with them about how far the case is currently. I received an email on 30/09/2017 stating that the case is closed, thereafter i called to verify whether the case is indeed closed and i got another surprise of my life, the case is closed but there is an arrears balance of ±R2900 on my account which is also something that buffles me as it was the balance of the very same account that was closed. To make matters worse is that i also received an sms today 17/10/2017 stating that "Your outstanding Telkom account has been handed to P&P Attorneys. Ref no.65A007659 Call ********** 094""
aM
andy M's updateReviewer Update
17 Oct 2017, 11:10The lady that i spoke with on the 14/10/2017, Kutlwano Moloi said that my case was assigned to Doris Sobuwa at Telkom. I am not sure what else i have to do and say for my name to be cleared with telkom. I do not think i will ever take up any product/services with telkom after the way they handled my case and will also not recommend it to anyone else, i have been to telkom offices almost every week to rectify the issues but it seems i am the only one who is putting the effort while they just sit and do nothing, it is appauling to the very least that do not even try and empathise to my situation which i have tried to explain over and over again but it is as if i am talking to a wall.
I hope you can intervene and try and assist with the case as a matter of urgency.
Regards
Andy
aM
andy M's update17 Oct 2017, 11:10
Reviewer Update
The lady that i spoke with on the 14/10/2017, Kutlwano Moloi said that my case was assigned to Doris Sobuwa at Telkom. I am not sure what else i have to do and say for my name to be cleared with telkom. I do not think i will ever take up any product/services with telkom after the way they handled my case and will also not recommend it to anyone else, i have been to telkom offices almost every week to rectify the issues but it seems i am the only one who is putting the effort while they just sit and do nothing, it is appauling to the very least that do not even try and empathise to my situation which i have tried to explain over and over again but it is as if i am talking to a wall.
I hope you can intervene and try and assist with the case as a matter of urgency.
Regards
Andy