JD
JD D

1 reviews | Active since Feb 2018

05 Aug 2019, 10:07

*** ( Telkom does Not reimburse data)

Telkom mobile online Mo’nice data purchase products.. Know what You paying for: On the 19/ 04 / 2019 at 11:23pm 1.25 gig data was purchased through the above mentioned online service successfully. Time based data 1 day 24 hours, yet at 12pm that night 47 minutes later I was advised my data has expired ????!!? On the 21/ 04/2019 case logged successfully with Telkom customer contact Centre, matter investigated on call confirms data amount of only 100 megabytes used and the expiration of the remaining data done in error.. Case escalation done for correction, on the 24 / 04 / 2019. I then follow up on the case. I am advised the findings of the call logged the 21st is correct, yet Telkom will not refund data incorrectly expired as the data token was loaded successfully case closed....***!!?????? Telkom Mobile...!!!

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