Reference ***3 - WiFi Debarcle

<p>Hi Team. I am writing on behalf of my boyfriend and his mom. We went a few months ago to the Overport City branch to get WiFi for the house. We explained that we needed to have access to the main house and a cottage which is approximately 50 metres from the main house. The lady sold us a router and said it would cover the whole property. Since then, it hasn't worked inside the cottage. Subsequently we went to the Gateway store to buy an extender which they advised they did not have suitable for the use required a day sold Marina a new router, at the cost of a new line/contract. She is still within the period of cancelation yet you people refuse to cancel unless a technician comes to the property. It has been almost two weeks and still no technician has come through. Everyday she goes to the store and fails to be assisted accordingly. Please cancel the second contract and let us move on! </p>