NR
Neevan R
1 reviews | Active since Mar 2017
03 Mar 2017, 06:52
REFERENCE 166CRK260217
<p>I am so sick and tired of this telkom imbeciles, who only know how to lie and *****.</p> <p> </p> <p>It has been 5 days since I have logged a fault and 3 days ago i have been told by two of the employees Khayalethu Mesh Zwengu and Precious Pualin(who are terrible at their job) that this fault is with a technician, then yesterday I followed up and have been told its been assigned to a new tech.</p> <p>I then followed up the afternoon again, only to be told they investigating due to cable theft, which is nonsense because I have spoken to my neighbours and their landlines and internet is working perfectly.</p> <p> </p> <p>also my account has been double debited and I have recieved a sms saying they will rectify it and guess what? nothing has happened.</p> <p> </p> <p>this is the most pathetic service I have ever got in my life.</p>
Helpful (0)
Replies (7)0
Replies (7)
Telkom's replyOfficial
03 Mar 2017, 12:57Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply03 Mar 2017, 12:57
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
06 Mar 2017, 13:51Hi,
there has been an underground that has unfortunately and we are currently awaiting feedback from the manager that it was reported to and will advise as soon as feedback is given.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply06 Mar 2017, 13:51
Official
Hi,
there has been an underground that has unfortunately and we are currently awaiting feedback from the manager that it was reported to and will advise as soon as feedback is given.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
09 Mar 2017, 14:08Hi
We are still awaiting feedback regarding this, to be honest these sort refs take a bit of time to resolve. For now please make use of integrated sim card.
Visit any Telkom shop with your id book and proof of residence and ask for a Telkom Internet Integrated Sim Card. With this sim card you will be able to connect to Telkoms 3G/LTE network and use your normal TI monthly allocated data till your service is restored.
Regards
Tumelo
Best regards,
Telkom's reply09 Mar 2017, 14:08
Official
Hi
We are still awaiting feedback regarding this, to be honest these sort refs take a bit of time to resolve. For now please make use of integrated sim card.
Visit any Telkom shop with your id book and proof of residence and ask for a Telkom Internet Integrated Sim Card. With this sim card you will be able to connect to Telkoms 3G/LTE network and use your normal TI monthly allocated data till your service is restored.
Regards
Tumelo
Best regards,
NR
Neevan R's updateReviewer Update
11 Mar 2017, 09:59Hi I will be going to a telkom store today.
NR
Neevan R's update11 Mar 2017, 09:59
Reviewer Update
Hi I will be going to a telkom store today.
NR
Neevan R's updateReviewer Update
13 Mar 2017, 18:08Good afternoon please can you advise as to why I am getting charged for my landline and Adam when I have been told that I will not be charged until the problem has been resolved.
NR
Neevan R's update13 Mar 2017, 18:08
Reviewer Update
Good afternoon please can you advise as to why I am getting charged for my landline and Adam when I have been told that I will not be charged until the problem has been resolved.
NR
Neevan R's updateReviewer Update
14 Mar 2017, 15:13hi please advise why I am getting charged for a line that has not worked for two going on 3 weeks
NR
Neevan R's update14 Mar 2017, 15:13
Reviewer Update
hi please advise why I am getting charged for a line that has not worked for two going on 3 weeks
Telkom's replyOfficial
12 Apr 2017, 11:36Hi NeevanR
We so sorry for this. Credits should be awarded automatically for down time.
I just received feedback that your line was repaired 20min ago, please test.
Problems were caused by vandalism in your area.
Kind Regards
Tumelo
Best regards,
Telkom's reply12 Apr 2017, 11:36
Official
Hi NeevanR
We so sorry for this. Credits should be awarded automatically for down time.
I just received feedback that your line was repaired 20min ago, please test.
Problems were caused by vandalism in your area.
Kind Regards
Tumelo
Best regards,