Reference *** oustanding from 14/01 (>2 weeks)

My ADSL upgrade with reference *** is still outstanding since 14 January. (nearly 3 weeks later)<br> I struggle to speak to someone that knows what is going on there (plus minus 10 calls made with average call time 25 min) - only to get the standard answer that my query will be resolved within 48 hours. <br> I had numerous calls from Telkom telemarketers - but it seems Telkom cannot give the service they promise. <br>