CR
Charlotte R

1 reviews | Active since Mar 2015

13 Oct 2017, 08:29

Refeeqah made my day!

Ok, let's face it, Telkom's customer service in general is absolutely ****, BUT sometimes you get a gem of a person and I had the incredible luck of landing with Rafeeqah of the Social Media team. We started our FB messenger journey at 15:30 and her last message to me was at 19:40! I was helped in the most pleasant and informative manner! This person deserves a double extra bonus this month! Thank you Rafeeqah, you are an absolute star!

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Replies (1)
Telkom
Telkom's reply13 Oct 2017, 16:47
Official

Good day.

Thank you for taking the time to share the positive experience you have had. We will pass this message along to the team.

Hope you have a great weekend!

Regards,
Moenieb.
Telkom Social Media Team.