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The incompetence of the staff at Telkom is really alarming. My complaint on the 23rd March was about the unnecessary call out fee that was charged on my account. Keagan at Telkom responds and advises ; This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided. --- which goes back to the initial complaint.. the technician called on Saturday 9/04 wanting to test the line and i told him, the fault on the line isnt the problem, the problem is the fee that is charged when technicians come out to check the line and not the device, because the issue is the noisy line.. yet i am being charged an UNNECESSARY CALL OUT FEE.. this is the query.. My statement is due any time now.. I really hope this issue will be resolved, because I have really had enough of the putrid customer service received from Telkom. Fast to send reminders for payment but not as fast in customer service.