Ref no 20866

On the 4 March 2016, I received a Ref no 20866 from Telkom Social Media Team after lodging a complaint against Telkom and then nothing further from Telkom. On the 11 March 2016, I lodge a follow up complaint and received an apology for the delay, the issue would be escalated to utmost urgency and that ( and I quote ) \ OUT \" consultant will be in touch and then nothing further. This time Telkom employee had the decency to write their name, Moenieb, Telkom Social Media Team. The only reasons that I can think of for Telkom not contacting me is for one of these reasons, or more than one reason or all of my reasons. 1) Telkom has shut down. 2) Telkom's cables have been ****** ( our Telkom cables were ****** approximately 15 years ago and never been replaced). 3) Telkom's telephone account is in arrears and has been disconnected. 4) Staff have never received training on how a phone operates 5) They are still awaiting permission from the ZUPTAS as to whether they may or may not make use of Telkom's phone. 6) The \" OUT \" consultants are still out never to return. Please don't tell me that it is going to be escalated to the Minister of Telecommunications. "