Ref no 1003CTK110215 wifi connection not working

My wifi is out of order since 11 Feb 2015. Eventually got my call picked up 13 Feb 2015 but wifi still not working, the assistant only got my broadband connection working with cable connection after spending the whole morning 3,5 hours on the line. This morning I have been on my phone for 4 hours and called was picked up once after an hour just to be dropped. This is ridiculous and totally unacceptable. After holding for days and hours the least Telkom can do is call the customer back when the call is dropped so that the problem can be sorted. I need my wifi working, I cannot keep calling and holding for days. Telkom must call me and sort out my problem immediately. My landline number ***.