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<p>I was called once since this complaint and that was it, until I received SMS & an automated call saying that I'm in arrears and my line will be suspended, is this a joke since the line was not working for the pass 3 months, from billing to fault logging to collections I have been referred to all these departments and NO ONE has assisted. PLEASE MAKE SURE THAT THIS DOES NOT AFFECT MY CREDIT RATING,I have heard from other clients with negative experiences, I will take legal action if this is the case.For the 20 loyal years I have never once been in arrears with payments. I was told by your collection dept to ignore these messages but why am I still receiving and being called I do not know, your departments clearly don't work together, no one can answer me, my line has not been in service for over 3 months, u have the ref nos etc , I should not be billed any amounts. Call me with a solution. And FIX MY SERVICES.</p>