Ref 23ARK190118 outstanding since 19/01/2018

I called and reported that our landline and internet were not working at 08h00 on 19/01/2018. I have followed up with both Telkom and MWEB since and absolutely nothing has been done to resolve the issue. MWEB says there's a fault at the exchange, Telkom says its a cable issue. Bottom line is, whatever the issue it should have been resolved by now. This is the second time in three month that our lines have gone done in the middle of the night and last time it took almost a week to resolve. It's day 11 now, get your act together and fix our lines.