LG
Lizette G

1 reviews | Active since Nov 2016

29 Aug 2017, 20:48

***

Hi I'm so tired of logging complaint against spend limit or OOB this is on going problem I not asking u guys to set spend limit to 0 but to sort ur system out abt keep redirect ING n make OOB to redirect n carrying on browsing.No one is telling ppl to log on website till finally a guy from call entre picked it up say no matter how many time u set spend limit to 0 if OOB IS NOT SET AT DONT REDIRECT THEN U KEEP GETTING DATA USAGE!TELKOM NEEDS TO TELLING ME UR SPEND LIMIT IS R0 n credit me all my data usage fees back. I'm paying for a package 5 giggs then top-up data which I spend but in top this charging me DATA USAGE FOR something I didn't even know my line was open !!! When am I getting my credit bk for all the data usage fees since Feb!

0
Replies (2)
Telkom
Telkom's reply05 Sept 2017, 10:26
Official

Hello lizette12

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

LG
Lizette G's update05 Sept 2017, 13:20
Reviewer Update
Thanks noleen