Ref ***8
<p>Logged a call on 01/11/2016 for very slow internet connection or none. Guess what 2 week later and about 3 hours on the phone to Hellkom, and still not resolved.</p>
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Replies (4)
Telkom's replyOfficial
16 Nov 2016, 10:14Hello mark-kane
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply16 Nov 2016, 10:14
Official
Hello mark-kane
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
's updateReviewer Update
16 Nov 2016, 19:50
Last Result:
Download Speed: 24733 kbps (3091.6 KB/sec transfer rate)
Upload Speed: 2964 kbps (370.5 KB/sec transfer rate)
Latency: 16 ms
Jitter: 12 ms
11/16/2016, 7:42:10 PM
Only getting worse
's update16 Nov 2016, 19:50
Reviewer Update
Last Result:
Download Speed: 24733 kbps (3091.6 KB/sec transfer rate)
Upload Speed: 2964 kbps (370.5 KB/sec transfer rate)
Latency: 16 ms
Jitter: 12 ms
11/16/2016, 7:42:10 PM
Only getting worse
Telkom's replyOfficial
17 Nov 2016, 10:58Hi mark-kane,
Thank you for making contact with us.
Please be assured that we have sent your query to the Field Tech Team for further assistance, they will be im contact with you.
Your reference number ***8
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply17 Nov 2016, 10:58
Official
Hi mark-kane,
Thank you for making contact with us.
Please be assured that we have sent your query to the Field Tech Team for further assistance, they will be im contact with you.
Your reference number ***8
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
17 Nov 2016, 18:47Guess what what I got a call from Telkom, tech is comming on Monday 4:00pm. Lets see
's update17 Nov 2016, 18:47
Reviewer Update
Guess what what I got a call from Telkom, tech is comming on Monday 4:00pm. Lets see