1 reviews | Active since Jan 2011
*** its been 3 months and two billings and I am still waiting for my uncapped antenna installation.
<p>I am very disappointed at the level of service I have received from Telkom lately, I've been a Telkom customer for over 3 years now and have products of a monthly subscription of R 1200 plus. Ever since I purchased their Uncapped wireless product the service has been appalling, it took almost a month for them to deliver the Modem and Antenna, another 3 weeks for them to send an installer out who informed me that the installation had failed due to bad network connection as per his advise I escalated it accordingly and it has been almost over a month and several calls later and I have still not received feedback, I've been billed twice already for the product including pro rata without it being fully functional. This has *****ed an otherwise fruitful relationship with Telkom.</p>
Hi Aussious,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
We apologize for any inconvenience caused by the delay
Regards
William
Telkom Social Media Team
Hi Aussious,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
We apologize for any inconvenience caused by the delay
Regards
William
Telkom Social Media Team
In regards to the above its been almost a month now and I still have not received a single call from telkom in regards to my complaint, our antenna is still lying in my living room uninstalled. In the same period of time I've received 5 calls and several smses from Telkom consultants asking me to renew one of contracts that's expiring soon, I am currently paying for LTE that I am not receiving yet you want to sell me more products with such poor after sales support ? I am currently paying over R1200 every month for my Telkom contracts and have been very patient with Telkom despite all the poor service I've received I have reached my limits and with happily take my month elsewhere if this matter does not reach a resolution soon.
In regards to the above its been almost a month now and I still have not received a single call from telkom in regards to my complaint, our antenna is still lying in my living room uninstalled. In the same period of time I've received 5 calls and several smses from Telkom consultants asking me to renew one of contracts that's expiring soon, I am currently paying for LTE that I am not receiving yet you want to sell me more products with such poor after sales support ? I am currently paying over R1200 every month for my Telkom contracts and have been very patient with Telkom despite all the poor service I've received I have reached my limits and with happily take my month elsewhere if this matter does not reach a resolution soon.
I would just like to say thanks to Telkom's Social media team for following up with me in regards to the above and insuring that the matter was resolved I really appreciate the prompt and swift service I received the second time around. My Antenna was installed successfully I hope we have more positive interactions in the future.
I would just like to say thanks to Telkom's Social media team for following up with me in regards to the above and insuring that the matter was resolved I really appreciate the prompt and swift service I received the second time around. My Antenna was installed successfully I hope we have more positive interactions in the future.