1 reviews | Active since Jul 2011

14 Jul 2016, 05:14

*** - No Data - URGENT Wi-Fi number ***

<p>I have a contract with Telkom for 10GB + 10GB data with a mobile Wi-Fi device. When I opened my computer on the 1st of the month, there was no data - it states OUT OF BUNDLE, but the debit order of R399 has gone through. On calling Telkom, they said that the data was loaded on their side, so there must be problem on my side, and they would despatch a technician to resolve. It is now the 14th of the month, I still have no data, and after four calls to Telkom, I still get the same response. I have not had a call indicating that a technician will actually come out. What do I have to do to get my data that I have paid for? Can Telkom not re-load the data? I work from home and am on line all day. I have had to buy data from another service provider so that I can work. Please can this be resolved urgently?</p>

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Replies (3)
's update14 Jul 2016, 10:49
Reviewer Update

Thank you for getting back to me. I look forward to getting the problem resolved.

's update19 Jul 2016, 05:16
Reviewer Update

It is now the 19th of the month and I still have no data. Is there any reason why Telkom can't reload the data and see if it comes through?

's update29 Jul 2016, 06:09
Reviewer Update

29th July - still no data and no response from Telkom.....