ref ***1

I recieved a call on 19/02/2016 about my contract that was expiring end of February. I told the guy on phone that I was currently paying R69.00 per month for 1.5 gig daytime and 1.5 gig night time data which is a total of 3 gigs and I asked don't they have something similar to that? I was told they do but it is R89.00 and I will get a tablet as well. To be certain I even confirmed that I would receive 3 gigs, he said yes. To my suprise when I opened the delivery I was only given a gig. I logged a complained with telkom on 07 March and I am still waiting. Everytime when I call I am told they are escalating to whoever that is assigned the case and what frustrates me is that when I complained I told them that I have a child at university that uses lot of internet I had to buy R150 data for her all that I need is feedback from telkom because i requested the recordings of that sale. Telkom ref no: ***1