REF ***7

Did an upgrade in Nov 2015 with a lower monthly fee. Telkom have however included an add on fee which when queried, they acknowledged as a mistake. Having debited the account for more than was due, they assured us that the account would be credited and no debit would go off the next month. This was not done and when they tried to debit the account for a very inflated amount at the end of January and there were insufficient funds to do so, they suspended the phone. 4 trips to the Cresta branch have resulted in no resolution despite being told each time that the matter would be resolved \soon \"Phone number at the branch is always Mailbox \"full \"Try later. At my wits end. The Branch manager Irfan even gave me his cell number but it's always off !! REF NO. ***7 ( 14/1/16 - Zanele ) ( 17/1/16 Kingston ) ( 20/1/16 Shop ) (25/1/16 Shop Irfan )"