Redundant Service Absolute nonsense

Good Day

I do not know what changes took place to Telkom systems, however, I have been fighting a billing error that took place in December of 2020, due to the system incompetency.

Thus far, they failing to reconcile my account. I opted to settle whatever charges they charged me as I saw I am fighting a losing battle.

Even after settling my account, i found no joy, I Then seeked a solution from them and even opted to change my payments to cash as I will have control over my accounts.

they informed me I cannot do that,I should rather move my pay date to a later date, which again I listened.That only made matters worse. I've called countless times and opted to log a Formal complaint, which i will refer to the Ombudsman. When i tried logging a Complaint, I was blatantly told that it has to be logged via their website and not telephonically which i tried and it's practically impossible to even for a tech-savvy person like myself.

Once I finish my current contract I am out. Telkom has fallen to the Pits , .