Rediculous service

I scheduled a transfer of a line ***) for my mother a 76 year old pensioner from stellenbosch to an old age home in the goodwood area, this was meant to occur on the 25th of november, giving them more than 3 weeks notice. 2 weeks after the scheduled move it had not been completed. We aproached the Telkom store in N1 City and were rather abruptly informed that they no longer handle landlines and would not help us. Yes would not, not, could not. After numerous calls the installation was completed on 12-01-2016. BUT WAIT. After having this line for YEARS and it being the only manner in which my mother converses with both my sister in LONDON and her sister, my Aunt in TORONTO. THEY HAVE BARRED INTERNATIONAL NUMBERS. REALLY. I call and the faults department, (yes,yes I know) CANNOT help me. The fault aparently lies with SALES. And SALES does not work after 13:00 on a weekend. I ask to speak to a manager and they put me on hold... 18 min Later I put down the phone. (I don't thing the managers work weekend either). This is not the first time and I'm suer not the last but TELKOM your service and attitude SUCK.