Rediculous poor service.

Service is ridiculous slow.logged a call on 16 february for ADSL line that is intermittend. 9CRK160219 Surpisingly 17th at 7h30 a technician is on my doorstep - Service checked and i bearly got 2 meg on a 4meg line but i got answer that we are far from box cable is long. Thats bull **** as i had a goog run till last year November when i had the problem - So to say the least is that since November 2018 i do not get the service i am paying for - Tried switching to Fibre but its not available in our area Within the hour aftr technician left it were down again, Received call from the call center and were assured they will resend someone 18th received a call again to say call is still open complete a servery rating service as poor, Till today no more action even tried logging a new fault bus system say there is an open call. Can i get a refund for the time the line were down? or just expect a discount? I Think its time for me to do a sevey in the area and do an accumulative action against telkom for breaching of contract